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Terms & Conditions

Customer-friendly and easy to understand.

We at PelexMed believe that the security and privacy of your information is paramount. Our Terms and Conditions and Privacy Policy explain in more detail what information we collect from you and how we use it. Although these are quite detailed, our philosophy is simple – we treat your information the way we wish our own to be treated, with the utmost care and confidentiality.

PelexMed operates this website, ("Website"), to allow patients and users to view health-related information, communicate with our professionals, set up appointments and access additional services. By accessing and using the website (Service) you accept the contents of this Agreement. If you do not agree to the Terms and Conditions for this Service, you may not use this website.

We may modify this Agreement at any time. Any modifications made to this Agreement will be effective immediately upon posting on the Service. This Agreement may be viewed at any time while using the Service by clicking the "Terms and Conditions" link at the bottom of each webpage. By accessing or using PelexMed, you agree to be bound by the Terms and Conditions posted on the Service at the time of your access or use. You agree to review the Terms and Conditions posted on PelexMed each time you use PelexMed so that you are aware of any modifications made to this Agreement.

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, PelexMed, or any part thereof, with or without notice.

Our failure to act with respect to a breach by you or others of these Terms and Conditions does not waive our right to act with respect to subsequent or similar breaches. These Terms and Conditions set forth the entire understanding and agreement between us and any Service User with respect to the Service, its uses and services.

Emergency Treatment

PelexMed should not be used for emergency or urgent medical issues that require immediate medical attention. In a medical emergency, dial 911 (in the United States) or call or seek care with your local emergency services provider or Emergency Room.



PelexMed provides a main website: (Website). This website allows our clients and other users to view health-related information and communicate with our staff, and arrange for services.

The general information provided on the Website or by our consultants is not a substitute for the advice of your personal physician or other qualified health care professional. Always seek the advice of your physician or other qualified health care professional with any questions you may have regarding your medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Website.

From the Website a patient or user can set up and access his or her account in a secure and confidential way to request appointments and communicate with PelexMed.

User Participation in Interactive Services

Any personal information you submit to the Website on PelexMed is governed by our Privacy Policy (Links to our policies and procedures are available at the bottom of each Webpage under Privacy Policy and Terms and Conditions). This includes information on your rights to see and receive copies of your personal health information. To deactivate your online account, please email To the extent there is an inconsistency between these Terms and Conditions and the Website Privacy Policy, these Terms and Conditions shall govern.

In consideration of being allowed to use PelexMed services, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

  • signing on as another person without the permission of the authorized patient/user
  • using secure messaging for any purpose in violation of local, state, national, international laws or posted PelexMed policies
  • transmitting material that infringes or violates the intellectual property rights of others or the privacy or publicity rights of others
  • transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including PelesMed personnel) or entity as determined by PelexMed in its sole discretion
  • using interactive services in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
  • collecting information about others, including email addresses
  • intentionally distributing viruses or other harmful computer code

PelexMed expressly reserves the right, in its sole discretion, to terminate a user's access to any interactive services and/or to any or all other areas of the Websites due to any act that would constitute a violation of these Terms and Conditions.


This PelexMed website provides links to other websites that are not owned or controlled by PelexMed ("Third Party Websites").

PelexMed provides links to Third Party Websites to connect you easily to additional sources of health information or third party services that may be of interest to you. We may not have any business relationship with the party that controls this type of Third Party website and a link to such a site is offered only as a convenience to you.

PelexMed also provides links to Third Party Websites managed by vendors that we have made arrangements with to offer you services to help you manage your health or to take and fulfill orders when you purchase items or materials from us. These Third Party Websites may be co-branded, meaning that they display the PelexMed logo and the logo of the Third Party vendor but they are owned and controlled by the Third Party.

PelexMed is not responsible for the content, security or the privacy practices of Third Party Websites. Please review the privacy statement and any terms of use of each Third Party website you visit. Unless we specifically advise you otherwise, links to Third Party Websites do not constitute or imply endorsement by PelexMed of those sites, the information they contain or any products or services they describe. PelexMed does not receive payment or other remuneration in exchange for you linking to or using any Third Party Website.

Access, Correction, and Data Integrity

Although we attempt to maintain the integrity and accuracy of the information on the Website, we make no guarantees as to its correctness, completeness, or accuracy. The Website may contain typographical errors, inaccuracies, or other errors or omissions. Also, unauthorized additions, deletions, or alterations could be made to the Websites by third parties without our knowledge. If you believe that information found on the Websites is inaccurate or unauthorized, please inform us by contacting

Use by Children

We do not knowingly allow clients under the age of 18 to create accounts that allow access to the secured features of the patient portal.

Email Communications with PelexMed Patients

By accepting these Terms and Conditions, you agree to receive essential communications by email. These communications may include (but are not limited to):

  • notification that an important message awaits you on the Website (this may be a message from your doctor, a new lab test result, an appointment confirmation, a response from a benefits specialist, etc.)
    emergency alerts and critical messages (for example, if a snowstorm or wildfire has temporarily closed a medical center) general health and news communications from PelexMed
  • As part of your essential communications and services, you will receive update reminders by email. In addition, you may periodically receive online invitations to participate in member satisfaction and other types of surveys related to your experiences at PelexMed. Your participation in such surveys is always optional.


PelexMed has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your PelexMed online password or account. It is your sole responsibility to

  • control the disclosure and use of your activation codes and password;
  • authorize, monitor, and control access to and use of your PelexMed online account; and
  • promptly inform PelexMed at of any need to deactivate a password.


The security of any data you submit via this site is very important to us. This site uses encryption technology, and we constantly review our security practices to help ensure that your data is maintained securely. However, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information sent to us. Moreover, when you transmit information via the internet, your information will be transmitted over a medium that is beyond our control, and therefore the security of the transmission may be compromised before it reaches us. Accordingly, PelexMed makes no guarantee as to confidentiality or security. In addition, YOU HEREBY EXPRESSLY AND SOLELY ASSUME THE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH YOUR USE OF YOUR ONLINE SERVICES ACCOUNT.


The content available on this Website is for informational purposes only and is not intended in any way to be used as medical advice or to replace medical advice, diagnosis or treatment offered by health care professionals familiar with a user's condition. You should not rely on this information as a substitute for personal medical attention, diagnosis or hands-on treatment. If you are concerned about your health or that of a child, please consult your family's health provider immediately. Do not wait for a response from our professionals. IF YOU HAVE SUSTAINED AN INJURY OR HAVE A MEDICAL CONDITION OR OTHERWISE HAVE MEDICAL NEEDS, YOU SHOULD PROMPTLY SEEK APPROPRIATE MEDICAL CARE FROM YOUR PHYSICIAN. By using this Website, you understand and acknowledge that PelexMed makes no warranties or guarantees that the information contained herein is accurate or complete, and is not responsible for any errors or omissions therein, or for the results obtained by the use of such information. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Product Liability Disclaimer

Except for information, products or services clearly identified as being supplied by PelexMed, PelexMed does not warrant the accuracy, completeness, timeliness, or usefulness, or endorse any information, products or services appearing on its website in any way. PelexMed cannot and does not guarantee or warrant that files available for downloading through the Service will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.